# Terms of Service (Seed Draft — not legal advice)

**Last updated:** 2026-08-22  
**Product:** Outreach SaaS (outreach operations software)

## 1. What this service is

Outreach SaaS provides software to help organizations manage outbound business prospecting workflows (company discovery, email finding, email verification, multi-mailbox sending orchestration, scheduling, and suppression).

We are **not** a bulk ESP that sends mail from a shared platform pool by default. Customers connect **their own** mailboxes. Prospecting capacity (find companies / find emails / verify) is included in the subscription and provided by the platform; customers do **not** supply third-party prospecting API keys.

## 2. Accounts and access

- Seed access may require an invite and organization approval.
- You are responsible for safeguarding login credentials.
- Platform admins may suspend organizations that abuse the service.

## 3. Customer responsibilities (critical)

You represent and warrant that:

1. You have a lawful basis to contact recipients (e.g. applicable CASL / CAN-SPAM / local rules).
2. Message content is accurate and not deceptive.
3. You honor unsubscribe / do-not-contact requests promptly (the product provides suppression tools; you must use them correctly).
4. Purchased/scraped lists without lawful basis are prohibited.
5. You will not use the service for phishing, malware, fraud, or harassment.

## 4. Sending and deliverability

- Mailbox reputation, provider bans, and spam-folder placement are outside our full control.
- Platform rate limits / circuit breakers may throttle or stop sending to protect infrastructure and reduce abuse.
- We may refuse or terminate accounts that create systemic abuse risk.

## 5. Data

- Customer lead lists, templates, and credentials are Customer Data.
- Credentials should be stored encrypted at rest by the platform; you must still rotate keys if compromised.
- See the Data Processing Addendum (DPA) for processor/controller roles.

## 6. No legal guarantee

The software includes compliance *helpers* (unsubscribe links, suppression lists, business-hour gates). These do **not** guarantee legal compliance in every jurisdiction. You should obtain your own legal advice.

## 7. Limitation of liability

To the maximum extent permitted by law, the service is provided “as is.” We are not liable for lost profits, mailbox bans, or upstream processing costs beyond fees you paid us in the prior 3 months (seed: often $0).

## 8. Termination

Either party may end the service with reasonable notice. Upon contract end:

- The Customer has **30 days** of read-only access to export Customer Data (CSV / in-product assets).
- The Provider will email reminders on day 0, day 7, and day 25 of that window.
- After 30 days, Customer login is disabled and workspace data is warm-archived. The Provider may retain anonymized or aggregate analytics for internal product improvement only, and will **not** resell Customer Data or share it with other customers.

## 9. Contact

Operating entity and support: industrialrevops.com / support@industrialrevops.com (replace if the legal entity name differs before production).